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Help Desk Specialist

Tehran | IT | Full-time

Hezardastan is searching for a Helpdesk Specialist responsible for troubleshooting, maintaining, and resolving IT issues in the organization. The ideal candidate will have significant experience supporting issues related to hardware, software, and network basics. The candidate must have a reasonable ability to troubleshoot and solve problems.


Responsibilities

  • Installing operating systems on every platform such as Windows, Linux, and macOS.
  • Wired and wireless network troubleshoot and solve issues.
  • Support any issue related to hardware.
  • Support software issues.
  • Suggest the best hardware for the different required performance.
  • Configure and maintain Cisco Switches, MikroTik Routers, Ruckus devices.
  • Organizing related data to the machines, issues, and requests.
  • Responding to the support tickets.
Requirements
  • Good sight on network concepts
  • Network+ knowledge
  • Comprehensive understanding of all layers of the OSI model
  • A+ fundamentals
  • Have expert knowledge of PC and notebook hardware
  • Software installation and troubleshooting on different operating systems
  • Windows installation and troubleshoot
  • Expert on Microsoft services and solutions
  • LPIC-1 and LPIC-2 knowledge
  • macOS installation and troubleshoot


Additional requirements:

  • Have to participate in the team’s on-call rotation
  • Have experience working in a mixed tech stack and multi-vendor environment
  • Be creative, curious, eager to learn, and can quickly pick up on new trends and technologies
  • Be pragmatic and can understand the trade-off between the perfect solution and the working solution
  • Be a team player with a customer service mentality and actively collaborate with people to find solutions to problems
  • Document the works and share your knowledge with others
  • Have excellent communication and documentation skills

Bonus if:

  • Relevant industry certifications a plus (e.g. CCNA, MTCNA, MCSE, LPIC, etc)
  • Experience working in the same position
Benefits
  • Appropriate and on-time payment
  • Talented colleagues and interesting work environment
  • Supplementary health insurance
  • Interesting loans to employees
  • Various on-site entertainments